BIT combines operational hotel experience with technical system understanding.
Primary focus: hotel systems and operational control. IT skills are supporting.
Operational support for PMS, OTA and hotel system processes. Experience with SIHOT.PMS from practical use. No vendor representation and no official vendor support.
Front office, reservations and back office workflows.
Experience with SIHOT.PMS from practical use; clarification, rates, folios, typical configuration questions.
Channel logic, master data, billing; narrow discrepancies.
Folios, fees, add-ons, mapping and rates—traceable checks.
Foundations for analysis, operations and documentation in SME environments.
Users, groups, MFA, typical configuration questions.
Windows 11 support and migration from legacy Windows 10 workstations.
Checks and triage; no architecture projects.
Basic support: users, computers, simple group policy.
Basic analysis and typical issues in small networks.
Event log filters, simple evaluations, small automation.
Process notes and short guides for teams.
Scope the issue and structure findings.
Refer to specialised partners when needed.
Typical situations from hospitality processes, IT support and system review - anonymised and without naming clients.
Review of bookings, rates, fees, cancellations and folios when channel information and PMS data do not align cleanly.
Operational clarification of cases that arise between reservation, check-in, payment, invoice and back office in daily operations.
Support with user administration, MFA, permissions and simple security measures for small businesses.
Support for individual workstations, printer topics, updates, basic analysis and structured escalation.
Briefly describe your request. Suitable for hotels, SMEs and small businesses.
